DWL warranties apply to the original purchaser and begin at the date of purchase. Original proof of purchase must accompany all warranty claims.
DWL furniture frames are warrantied for five years against structural failure or defects in material and workmanship. The powder coat finish is warrantied for a period of three years against blistering or peeling. Cushions and slings are warrantied for a period of one year against factory defects. Fire pit and universal tables with propane are warrantied for a period of one year from the original date of purchase. These tables are only for outdoor use.
This warranty does not cover damage caused by acts of nature (fire, wind, freezing, etc.), any failure caused by unreasonable use or abuse, exposure to chemicals or solvents (ammonia, harsh abrasive cleaners, pool chlorine, or suntan oil, blocks, and/or lotions), or normal wear and tear. Also not warrantied is rusting and/or oxidation of furniture resulting from exposed metals that have been scratched, chipped, or not properly maintained. Any furniture placed for a period of time within 5 miles of a saltwater coastline or hard-water deposits or calcium build-up due to materials found in regional water supplies are also not warrantied. Rust seepage or bleeding from crevices or hidden surfaces may be inherent in some ornate designs. Due to the unique nature of hand-applied finishes, fading and wearing is not included in this warranty. In addition, this warranty does not cover cast iron rusting (fire pit accessories), rocker and swivel mechanisms, and glass or leg levelers. A change in manufacture is beyond the control by DWL.
DWL reserves the right to make a disposition whether to replace, repair, or refinish any covered warranty product. During the third year after purchase of DWL furniture, it is the responsibility of the purchaser to pay all freight costs for replacement. Replacements will be shipped local, common carrier, or UPS ground only. When requested, goods must be returned for inspection or photograph and proof of purchase provided to DWL Garden Furniture, Inc. when requesting parts, replacement, or repair.
DWL does not warranty for commercial or institutional use. In the event of product discontinuance, equal value replacements will be offered.